RETURN POLICY

  1. 1. All claims for shortages or damage must be made within 72 hours of delivery of goods.
  2. 2. Items decorated with your logo are NOT RETURNABLE unless due to manufacturer defect.
  3. 3. If you are making a claim for shipping damage, the carrier requires that all shipping materials are retained. Please do not discard any packing materials; doing so may void your damage claim.
  4. 4. Do not return anything without prior return authorization. You MUST obtain a Return Authorization Number before returning any items. See below for instructions to contact customer service to obtain an R.A number.
  5. 5. Items must be returned to Worrell Corporation within 30 days of invoice, provided they have not been worn, used, or washed. Prior authorization must be obtained before mailing merchandise.
  6. 6. All returned goods are subject to inspection. If any items are deemed non-returnable, we will advise you via your email address, billing address, or telephone.
  7. 7. If the goods are found to be defective, your account will be credited for the original invoice amount and return ground freight.
  8. 8. Returned goods that are not defective may be returned for store credit or exchange only. All returns will incur a 25% restocking fee. No restocking fees will be charged on defective items.
  9. 9. No returns due to late order or shipping provider delays.
  10. 10. No returns because of a typographical error made in a provided file or approved proof.
  11. 11. No returns due to colors not matching what Customer had in mind.
  12. 12. All returns must have the Return Authorization Number included in the mailing address and the package must include a copy of the original packing slip or R.A form.

 

The package must be addressed to:

Worrell Corporation
Return Authorization No._____
305 S. Post Road.
Indianapolis, IN 46219

To assist you in obtaining a Return Authorization Number:

Call Customer Service at 1-800-297-9599 ext. 221 or 317-895-9708
(Hours: Monday to Friday 8:30am - 5:00pm EST) or
via email at flcostore@worrellcorp.com

Please be prepared to provide the following information:

  1. 1. Invoice number of the order where the goods were purchased.
  2. 2. Product number(s) to be returned, along with the quantity and the size(s).
  3. 3. Reason for the return.
  4. 4. Identify if you want credit or replacement. Restocking fees will apply to non-defective goods.

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